Shipping Policy

Last updated: [Month Day, Year]

Thank you for shopping with Honey & Opal. Our products are made to order and fulfilled by our production partner. Each item is produced after an order is placed, which helps us reduce overproduction and create products specifically for you.

Order Processing

Orders typically require 2–7 business days for production before they ship.

Production time may vary based on the product, print provider, order size, product availability, season, holidays, and other operational factors. Orders placed on weekends or U.S. public holidays begin processing on the next business day.

Once an order has entered production, we may not be able to make changes or cancel it. If you need help with an order, contact us promptly at info@honeyandopal.net.

Shipping Times

Shipping time begins after production is complete. Estimated delivery time is the production period plus carrier transit time.

 Economy U.S. delivery at 4–8 business days, Standard U.S. delivery at 2–5 business days, and Standard international delivery at 10–30 business days; availability and exact prices differ by product, provider, and destination.

Shipping Rates

Shipping charges are shown at checkout unless free shipping is clearly stated. Rates vary depending on the product, chosen fulfillment provider, destination, quantity, and selected shipping method.

Items in the same order may be produced by different Printify providers or at different facilities. As a result, they may ship separately, arrive at different times, and have separate tracking numbers or shipping charges.

Tracking

When tracking is available, you will receive a shipping confirmation with tracking information after the carrier accepts the package.

Tracking may take time to update after the item ships. 

International Orders

We ship internationally where available. International delivery estimates do not include potential customs-processing delays.

Customers are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges assessed by the destination country. These charges are not included in the product or shipping price unless explicitly shown at checkout.

We are not responsible for delays caused by customs, carrier disruptions, weather, incorrect addresses, or events outside our control.

Incorrect Addresses

Please verify your shipping address before placing an order. We are not responsible for orders sent to an address entered incorrectly by the customer.

If an order is returned to the fulfillment facility or shipping provider because the address was incomplete or incorrect, we may be able to resend it if feasible. Additional shipping charges may apply. We cannot guarantee reshipment or replacement for orders returned because of an address error.

Delays, Lost, or Damaged Packages

Carrier delivery estimates are not guaranteed. Delays may occur because of high order volume, product availability, severe weather, customs, or carrier disruptions.

If your tracking indicates a package has been delivered but you cannot locate it, first check with household members, neighbors, your building management, and the local carrier. If you still need assistance, contact us at info@honeyandopal.net. with your order number.

If your item arrives damaged, defective, or incorrectly printed, please contact us within 30 days of delivery with your order number and clear photos of the item and issue. Please see our Refund & Return Policy for full details.

Contact Us

For shipping questions or order support, please contact:

Honey & Opal, LLC
Doing business as Honey & Opal 
Email: info@honeyandopal.net.
Mailing address: 2607 woodruff rd ste E 1065, Ste E 1065, Simpsonville SC 29681, United States