Refunds, Returns & Replacements

Last updated: Aug 25, 2026

All products in our store are custom-made to order. For that reason, we do not accept returns or exchanges for reasons such as:

• Ordering the wrong size, color, or item

• Change of mind

• Preference-related concerns

• Incorrect shipping information provided at checkout

• Minor variations in print placement, color, or product appearance that are within normal production tolerances

Please review product descriptions, size charts, and shipping details carefully before placing your order.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or significantly different from what you ordered, we want to make it right.

Please contact us within 30 days of the delivery date and include:

• Your order number

• A description of the issue

• Clear photos showing the product and the issue

• Photos of the packaging, when relevant

After reviewing your request, we may offer one of the following remedies at our discretion:

• A free replacement/reprint

• A full or partial refund

• Store credit

You do not need to return the defective item unless we specifically request it.

Replacement, refund, or store credit at our discretion after review

Returns and exchanges

Because items are produced specifically for each order, we do not offer returns or exchanges for non-defective products. This includes items that do not fit due to an incorrect size selection.

If you are uncertain about sizing, please consult the size chart on the applicable product page before ordering.

Order changes and cancellations

We process orders quickly to begin production as soon as possible. If you need to change or cancel an order, contact us immediately at info@honeyandopal.net.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered production or has shipped.

Shipping issues

We are not responsible for delivery delays caused by carriers, customs, weather, or other circumstances outside our control.

If an order is returned to sender because the customer provided an incorrect or incomplete address, we may offer a refund of the item price only, excluding shipping costs, where applicable. Reshipping may require payment of a new shipping charge.

If a package appears lost in transit, contact us and we will review the matter with our fulfillment partner. A replacement or refund may be available only after the shipment is confirmed lost.

Contact us

For help with an order, contact:

Email: info@honeyandopal.net
Business name: Honey & Opal 
Order number: Please include it in your message.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.